" I'm sorry to hear that you would like to cancel your package, but if the issue is the travel date let me check what destination we can offer on the dates you can travel."

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" Unfortunately HF does not have any influence on issuing visas, but we can help you to travel and enjoy your short vacation. Let me check for you some destinations that don't require visas." 

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"Cancelling your package and getting the refund will take 6 months, why don't we look at some new destinations for you and get you to travel and enjoy your time with your family, instead of waiting on a refund."

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"You wanted to travel that's why you bought this package let's make this happen! I want you to travel and experience the excitement of a trip."