Standard Operation Procedures

Updated contact list of destination representatives

Rules for extending without hotel

HF - Premium Representative

Applying Credit Policy

PRIZE WINNER GUIDE

CS CALLS (taking ownership)

Email -Replying thru Ameyo

When to call OPS/Res

Explanation of Taxes

Handling customer complaint

How to Book Excursion Sales CC (Process)

Regular Insurance Policy

Explanation of all supplements

Comprehensive Insurance Policy

FINANCE FOLLOW-UP

T&C before

Sept 1, 2023

Technical issue escalation

PAYFORT Usage